Terms and Conditions

01 — About Pattaya Moments

Pattaya Moments provides personal concierge, research and coordination services in Pattaya, Thailand. You pay us for our own agreed concierge service. Purchases from an independent shop, rental provider, restaurant or other supplier normally take place directly between you and that supplier.

02 — Enquiries and confirmation

An enquiry is not in itself a confirmed assignment. Before work begins, we confirm the scope, timing, selected service level and service fee with you.

The website form only generates text that you can copy and share yourself. It does not send an enquiry or create an agreement or payment.

03 — Service fees

The prices shown are fees for Pattaya Moments' own concierge service.

Essential

1,000 THB

Signature

2,745 THB

Bespoke

4,495 THB

Privé

7,500 THB

The specific scope is agreed before work begins. The fee is paid to Pattaya Moments in accordance with the payment arrangement confirmed with you.

04 — External costs

Goods and services from external suppliers are not included in Pattaya Moments' service fee unless expressly agreed otherwise.

Payment to external suppliers normally takes place directly between the customer and the relevant supplier.

This includes, for example, goods, flowers, rentals, deposits, transport, restaurant visits and activities. An agreement on how costs are allocated does not change the fact that we do not receive or forward the customer's supplier payments.

05 — Payments to external suppliers

At the customer's request, Pattaya Moments may help with research, communication, coordination and practical payment information, for example by forwarding a supplier's bank details or payment QR code.

Pattaya Moments does not receive, hold or forward the customer's payment to the supplier. We do not split a combined customer payment between ourselves and suppliers either.

By arrangement, we may be present at the supplier and help establish whether payment has been registered. The underlying goods or third-party service are supplied by the external supplier and may be subject to that supplier's own terms.

06 — Receipts and documentation

When we are physically present at a purchase with your approval, we may collect the supplier's receipt or documentation and deliver it to you with the agreed goods, keys or documents.

This is the supplier's own receipt for its sale. A payment confirmation from Pattaya Moments relates only to our service fee.

07 — Customer approval

Significant additional costs or significant changes to the agreed assignment require your approval before we proceed. We may make minor practical decisions within the confirmed scope with reasonable care where necessary to complete the assignment.

08 — External suppliers

Independent suppliers remain responsible for their own goods, services, agreements, safety requirements, deposits, warranties and other supplier terms. You should read the relevant terms before approving a supplier agreement.

Pattaya Moments is responsible for performing its own agreed concierge service with reasonable care. By arrangement, we help with practical communication if an issue arises with a supplier.

09 — Shopping and preparation

1. You send us your request or shopping list.
2. We find the requested goods and check significant alternatives with you where necessary.
3. You pay the shop directly using the shop's own payment method.
4. With your approval, we may collect the goods and the shop's receipt.
5. We deliver or prepare the goods as agreed.

The shop is the seller of the goods. Our fee covers our agreed assistance with research, coordination, collection or preparation.

10 — Help with a car or scooter

We may research rental providers, obtain information and prices, check availability and coordinate practical arrangements.

The rental agreement is between you and the rental provider, whom you pay directly. The provider's rental, deposit, safety and cancellation terms apply to that agreement. With the necessary authorisation, we may collect or deliver keys, receipts and rental documents.

If the rental provider requires a passport, driving licence or other identification, the preferred approach is for you to send the documents directly to that provider.

11 — Customer information

You must provide reasonably accurate information in good time so the assignment can be carried out. This may include dates, location, contact details, product preferences, sizes, hotel or property information, access arrangements and any other information needed for your particular assignment.

Please tell us promptly if anything changes or is incorrect.

12 — Hotel and property access

Access to hotel rooms, homes and other properties requires your permission and, where relevant, approval from the hotel, landlord or property operator. We cannot guarantee access if the venue refuses entry or imposes restrictions.

If access is not possible, we will contact you to agree a practical solution and clarify the impact on the assignment.

13 — Changes

Significant changes you request after confirmation may affect the timing, scope or fee. Any significant additional Pattaya Moments fee requires your approval before the additional work begins.

14 — Cancellation and Refunds

If you cancel before work begins, our service fee is normally refunded in full. If agreed work has already begun at your request, the value of completed work may be deducted where legally permitted. After full performance, the fee is normally non-refundable, subject to the exceptions in the policy and applicable mandatory law.

Payments made directly to suppliers are handled under the suppliers' terms.

Read Cancellation and Refunds ↗

15 — Circumstances beyond reasonable control

Severe weather, supplier closure, government restrictions, natural disasters or major local disruption may affect an assignment. We will inform you as soon as possible, make reasonable efforts to limit the impact and agree any alternatives.

If the assignment cannot be completed, payment and any refund are assessed according to the work actually performed, our refund policy and applicable law. This provision does not remove our responsibility for our own mistakes.

16 — Liability

We are responsible for our own concierge service under the agreement and applicable law. If work has not been carried out as agreed, please contact us so we can investigate and find a reasonable solution, including correction or a refund where appropriate.

We do not assume the supplier's responsibility for its own goods or services. This does not limit our responsibility for our own acts or omissions. Nothing in these terms excludes or limits liability where such a limitation is prohibited by applicable law.

17 — Governing law

These terms are governed by Thai law. This does not limit any mandatory consumer rights the customer may have under legislation that applies compulsorily.

18 — Contact

If you already have an agreement with us, you can reply through the contact channel where the assignment was confirmed.

See the contact page

19 — Last updated

21 September 2026